Privacy Policy

1. Information We Collect

At Peraquam SPA, we are committed to protecting your privacy. We collect the following types of information:

• Personal Information: Name, email, phone number, date of birth, gender, and address when you register, book appointments, or purchase memberships.
• Health Information: Medical conditions, allergies, and preferences shared for treatment customization.
• Payment Information: Transaction records for billing and GST compliance (we do not store card details).
• Usage Data: Website browsing data, booking history, and service preferences.

2. How We Use Your Information

• To provide and personalize our spa services
• To process bookings and payments
• To communicate appointment reminders and offers
• To maintain your membership and loyalty accounts
• To comply with GST and other legal requirements
• To improve our services based on feedback

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Our branch staff for providing services
• Payment processors for transaction processing
• Government authorities as required by law (GST, etc.)

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission, secure server infrastructure, and access controls. Only authorized staff can access customer information.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Financial records are retained for 8 years as per Indian tax regulations.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect information from minors without parental consent.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected].